QualityHotel

Introduction
Rydges Southbank is committed to providing the highest level of customer service, including the protection of the privacy of our customers. Rydges Southbank does not sell or make available your information to any marketing agencies or database not associated with Rydges Southbank. Rydges Southbank complies with the National Privacy Principles contained in the Privacy Act 1988.

What kind of personal information do we hold?
Personal information is defined as information or an opinion that can identify a person. The type of personal information collected by Rydges Southbank from its customers depends on the type of transaction you are undertaking with us. If you are making a reservation then only the information required to effect and confirms the reservation will be collected.

How do we collect your personal information?
Rydges Southbank collects personal information in various ways, including; when you are making a booking through our centralised reservations system, through the Global Distribution System (GDS) or through our website.

How do we use your personal information?
Your personal information may be used in order to: Provide the services that you require Administer and manage those services, including billing Conduct appropriate checks for credit-worthiness Maintain and develop our business systems and infrastructure including testing and upgrading of these systems.

To whom do we disclose your personal information?
To credit card companies for payment of accounts. To outsourced service providers including: Reward program administration companies & Information technology service companies. To your authorised representatives or legal advisers. To credit-reporting agencies for credit worthiness checking. To our professional advisers, including accountants, auditors and lawyers. To government and regulatory authorities and other organisations, as required by law. To our related companies. Rydges Southbank requires any outsourced service provider to operate within the National Privacy Principles.

Internet Site
The Rydges Southbank web site does not use cookies. Information collected when you use the site and/or clicking on an Advertising banner or tile is Non-personally identifiable information. Non-personally-identifiable information is defined as information that keeps you anonymous. No details (such as your name, address, phone number or email address) are collected. Non personally identifiable information that is collected includes the server your computer logged onto, your browser type, and whether you responded to an advertisement. It also includes (totally anonymously) such things as your entry and exit points to the site, the pages you looked at, how long you spent in the site, and a number of other statistics. There will be times when we ask you voluntarily to provide personal information, such as a survey or purchase form, or when you make a reservation. In these situations, Rydges Southbank or a third party engaged by Rydges Southbank, collects the information on behalf of the a dvertiser, Rydges Southbank property and/or Website. This information is used by Rydges Southbank, the advertiser and/or Web site so that you can receive the services or information that you requested. Unless specifically disclosed, the personally identifiable information collected by Rydges Southbank in these cases is not used to deliver personally-tailored ads to you and is not linked by Rydges Southbank to any other information.

Communication by Email
If you send an e-mail message and/or attachments to any recipient at Rydges Southbank, the information that you send will be collected and retained by us through our automatic storage and back up system, which records each e-mail received. This information may be shared with our related entities and properties within the Rydges Southbank network. This information will only be used for the purpose for which it was sent, and where necessary, to investigate and/or discipline employees.

How can you access your personal information held by us?
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put you request in writing for security reasons. Rydges Southbank reserves the right to charge a fee for searching for and providing access to your information.

How can you complain if you believe that we have breached the Privacy Act?
If you have any question in regard to privacy, please contact our General Manager at Rydges Southbank PO Box 2181 Townsville Queensland 4810 or on email at gm@southbankhotel.com.au . Rydges Southbank reserves the right to change this Privacy Statement from time to time so as to reflect the particular information, collection and handling practices of the company. Any changes will be notified via www.southbankhotel.com.au. For further information about privacy issues and the protection of privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.org.au.